Quicken loans quicken software6/20/2023 ![]() “This phenomenon spotlights the unique communications and customer experience challenges mortgage servicers still need to address with transferred customers,” the company said in a statement. Of the survey’s respondents, 70% said they do not have complete trust in their servicer. The survey, which drew on the responses of more than 7,000 customers who took out a mortgage or refinanced more than 12 years ago, claims servicers have a real trust problem with their clients, and a lot of it is attributed to their lack of digital offerings. ![]() Power last year, the nation’s mortgage servicers have some of the lowest customer satisfaction scores of any industry group studied by the organization. In an industry as competitive as housing, that should come as no surprise.Īnd it certainly applies to mortgage servicers, who find themselves in a rare position of the consumer finance marketplace.Īccording to a survey conducted by J.D. Customer satisfaction is at the core of mortgages.
0 Comments
Leave a Reply. |